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The Struggle is Real
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We all know that purchasing a home can be an exciting event, but it can also be stressful. It is up to the professionals involved in the transaction, agents and lender alike, to set expectations upfront, and communicate consistently throughout the process. Share the helpful information below to help alleviate the stress for your clients.


Common pain points often cited by home buyers include:
“Too much documentation!” Yes, there is a lot of paperwork involved, but we try to make it easy for your client to get all of their required documents to us, either taking pictures and uploading through our FairwayNOW app, or uploading directly through our secure online portal. Ask your Fairway loan officer to send you their app!

“The process takes too long!” It can seem that way, but we will do everything we can to ensure the process goes smoothly! Your clients can help by providing documents in a timely fashion (see below).

“Unable to Track Loan Status!” We will provide regular Loan Status Updates via email, text and phone throughout the loan process, to your clients and both sets of agents. Funds will be available 24 hours prior to closing.

“Too many people involved!” Yes, there are many people working on your client’s loan to ensure that they close on time with no issues. Your client(s) will be provided an additional point of contact along with their loan officer. Both will be available by phone, email, or text through the closing and beyond.


Share this Loan Process Dashboard with your clients to help them understand the many steps involved in the home purchase process.

Here’s more information, FAQ’s, a glossary of common terms, and helpful info for first time home buyers. If you or your clients have questions about the process, products, down payments, or need a quick pre-approval, our team is here to help! Contact your local Fairway loan officer or click here to get started.

© 2019 Fairway Independent Mortgage Corporation. NMLS Entity ID #2289. www.nmlsconsumeraccess.org All rights reserved. 4750 S. Biltmore Lane, Madison, WI 53718. Complaints may be directed to: (866) 912-4800 or Email us: customerservice@fairwaymc.com. Toll Free: 866-912-4800. Fax: 608-837-4723. MA Mortgage Broker and Lender License #MC2289. Licensed by the New Hampshire Banking Department. Rhode Island Licensed Broker and Lender. Also licensed in Maine, Connecticut and Vermont.

This site is not authorized by the New York State Department of Financial Services. No mortgage loan applications for properties located in the state of New York will be accepted through this site.